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FREQUENYLY ASKED QUESTIONS

We are here to help you! If you cant find what you are looking for here, please get in touch!

Orders

What is the status of my order?

Once your order has been dispatched from our warehouse, you will receive an email with a tracking number from the transportation company. Please use this to see the status of your order.

Can I amend or cancel my order after I’ve placed it?

No, we can't cancel or make any changes on your order once it has been placed and confirmed. Therefore, we kindly ask you to double-check your details before placing your order.

Can I amend the contact and shipping information in my order after I’ve placed it?

No, we can't make any changes on your order once it has been placed and confirmed.

Therefore, we kindly ask you to double-check your details before placing your order.

My order has been delivered, but I can not find it.

If you can not find your package, we recommend you to firstly contact the transportation company to ask for a Proof of Delivery. 

If you still cannot locate your package, we are happy to assist you further. Please email our Customer Service Team at webshop@lineofoslo.no.

Payment methods

What different payment methods can I choose from?

You can choose from the following options:

  • American Express
  • Visa
  • Mastercard
  • Apple pay
  • Paypal
  • Klarna Pay Later
  • Klarna Partial Payment
  • Vipps

* If you have any questions regarding your Klarna order, please read their FAQ here

Shipping

Where do you ship from?

We ship from our Norwegian warehouse that is located in Tønsberg.

What shipping options do you provide?

We offer the following couriers and shipping options with Postnord as transporting company:

  • Hjemlevering
  • Levering i pakkeboks
  • Levering til utleveringssted
How long will it take for my order to arrive?

Your order delivery will take around 1-5 business days. 

How much does shipping cost?

We offer free shipping for all orders over 1299 NOK. If you do not exceed this amount, your shipping cost will be 59 NOK.

What if my order hasn’t arrived?

If your order has not arrived, please look up your tracking number in the shipment confirmation email that was sent out to you.

If you still can't locate your order, please email us at webshop@lineofoslo.no and we’ll be happy to help.

Returns and exchanges

What is your return policy?

We hope you love your items from Line of Oslo, but if something isn't quite right, we have a 30 days return policy from receiving the package.

You are allowed to examine the items carefully, but the tags must not be removed and it must be intact within the original packaging. Items that are used, damaged, soiled or in any way altered, may be rejected and returned back to the customer.

You may reuse the packaging from the original order for the return shipment.

Norwegian customers: Please use the return address label included in your package. Deliver the package to your nearest post office. All returns to our online store will incur a 79 NOK return shipping fee. The return amount will be deducted from your refund.

International customers: Please contact us by our contact form on the website, or by email webshop@lineofoslo.no, to receive a return address label by email, and information on where to deliver your return. Please print out the return label and attach it to the outside of the package. All returns to our online store will incur a 39 EUR return shipping fee. The return amount will be deducted from your refund.


Remember to ask for a receipt with a tracking number when you hand in the return. This is your insurance if the package is lost. Return processing to our online store may take up to 20 business days. 

We only accept returns purchased from lineofoslo.no, not from other distributors. If the return is due to an error on the part of Line of Oslo, we will, of course, cover the return shipping fee. 

Exchanges

If you wish to exchange items in our online store, you will need to place a new order on our website to receive a different size or item (exchange).

General

How and when can I contact Customer Service?

You are always welcome to get in touch with our Customer Service Team at webshop@lineofoslo.no. We are happy to assist you with any inquiries or questions you may have.

The working hours of our team are 09:00-17:00 CET. Our team only works Monday-Friday.

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