Right of withdrawal
Line of Oslo offers you the right to both return and exchange your order within 14 days, without any reason as of why. The cancellation period runs from the day you receive your last item of your order. We do not accept products that are used/washed.
In order to use the right of withdrawal, you must notify us – Line of Oslo with your decision to cancel the contract, by taking advantage of the attached return form included in the package.
If you choose to use the right of withdrawal
We will give a price reduction/ return all payments received from you, but you are obliged to pay for the direct costs of the exchange / return of the item (s). The refund/a discount of the price, will be made using the same payment method used on the original transaction, with no extra charges.
We can hold back the refund until we have received the item (s), or the documentation submitted to the item (s) is sent back. You must return the item (s) or deliver to us, without undue delay and in any event no later than 14 days after the date you notified us that you decided to return/exchange your item (s). The deadline is complied if you send back the items before the deadline of 14 days has expired.
Line of Oslo will always handle your returns as quickly as possible. This will normally take 5 business days after we have received your order.
You are responsible for any reduced value of the product if this is because it has been handled more than is needed to determine its nature, characteristics and function.